How We Protect and Use Your Information
At Harmony Heating and Air, your privacy matters. This policy explains how we collect, use, and safeguard your personal information when you interact with our business or visit our website.
Information We Collect
We may collect information such as your name, phone number, email address, and service address when you:
- Fill out a contact or appointment form
- Call our office or speak with a representative
- Subscribe to texts or email updates
- Use our website or social media channels
We also collect non-identifying technical data (like browser type and device info) to improve performance and user experience.
How We Use Your Information
We use your information to:
- Schedule and manage service appointments
- Send appointment reminders, job updates, or follow-up communication
- Improve our website, service quality, and customer support
- Comply with legal obligations and protect against fraud
SMS Communication & Customer Consent
Harmony Heating and Air will collect verbal opt-ins from customers. Customers may opt in to receive SMS notifications (such as billing updates, appointment reminders, dispatch notifications, and job completion surveys) during a phone call initiated by the customer or in person.
Upon registration, customers will be:
- Asked to provide a phone number
- Informed they may receive text messages
- Notified that message/data rates may apply and frequency may vary
- Instructed to reply HELP for support or STOP to unsubscribe
- Reassured their number will not be shared with third parties for marketing or promotional purposes
Opt-In Text at Sign-Up
By submitting a form and signing up for texts, you consent to receive messages from Harmony Heating and Air at the number provided, including those sent via auto-dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. You may unsubscribe anytime by replying STOP or using the unsubscribe link if available. For help, reply HELP. Your information will not be shared with third parties for marketing or promotional purposes.
Information Sharing
We do not sell or rent your personal information. We may share data with trusted third-party partners who assist with services such as appointment scheduling or communication—only under agreements to keep your data confidential.
Data Security
We use industry-standard security measures to help protect your data. However, no system is completely secure, and we cannot guarantee absolute protection.
Cookies
Our site may use cookies to improve navigation and collect basic analytics. You can manage cookie preferences in your browser settings.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us directly.
Policy Updates
This Privacy Policy may change over time. Updates will be posted to this page with a revised effective date.
If you have questions or concerns about your data or this policy, please contact us directly.