Harmony Heating and Air Terms of Service and Customer Agreement
By using the services and website of Harmony Heating and Air, you agree to the following Terms of Service. These terms outline your rights and responsibilities when scheduling HVAC services, submitting inquiries, or interacting with our digital platforms.
Service Scope
Harmony Heating and Air provides residential heating and air conditioning services, including installation, maintenance, and repair. All services are subject to technician availability, service area coverage, and the condition of the existing system. Estimates provided are non-binding until confirmed through a signed service agreement or approved work order.
Scheduling & Cancellations
Appointments are booked based on technician availability. We ask that customers notify us at least 24 hours in advance for cancellations or rescheduling. Missed appointments or last-minute cancellations may be subject to a fee.
Customer Responsibilities
Customers are responsible for providing accurate and complete information when requesting service—including contact information, system history (if known), and access details for the property. Harmony Heating and Air reserves the right to decline service based on incomplete or misleading submissions.
Website Usage
All content on our website is provided for informational purposes. Users may not reuse, reproduce, or republish any content or material without express written permission from Harmony Heating and Air.
SMS Notifications & Customer Opt-In
Harmony Heating and Air will collect verbal opt-ins from customers. Customers may opt in to receive SMS notifications (including appointment reminders, billing, dispatch updates, and follow-up surveys) either in person or during a phone call initiated by the customer. Upon providing a phone number, customers will be informed about receiving text messages, possible message and data rates, variable message frequency, and instructions to text HELP for support or STOP to unsubscribe. Customer phone numbers will not be shared with third parties for marketing purposes. See Privacy Policy & Terms & Conditions.
At the time of online sign-up or form submission:
By submitting this form and signing up for texts, you consent to receive messages from Harmony Heating and Air at the provided number, including messages sent via auto-dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (if available). For help, reply HELP. Information will not be shared with third parties for marketing or promotional purposes. See Privacy Policy & Terms & Conditions/
Liability & Limitations
Harmony Heating and Air is committed to delivering high-quality, code-compliant service. However, we are not liable for damages resulting from misuse of HVAC systems, delays caused by events beyond our control, or failure due to customer-supplied equipment or materials. Warranty coverage is limited to specific systems and labor, as documented at the time of service.
Updates to Terms
These Terms of Service may be updated at any time without prior notice. Continued use of our website or services indicates your acceptance of the most recent version.
For questions about these terms or your service, please contact us directly.